If you have a complaint or if you are not happy with our service, you can contact our Right Road Finance Complaints Officer via:
We will ask you to put your complaint in writing, and we will acknowledge receipt of your complaint within 14 days, with an attempt to resolve it within 30 days.
If we are unable to satisfy your complaint, you may refer it to our external dispute resolution scheme. They provide an independent mechanism to resolve your complaint which is free to you. Their decisions are binding on us. Our external dispute resolution scheme is the Financial Ombudsman Service (FOS) and they can be contacted at the Financial Ombudsman Service
Click for a copy of our Code of Conduct.